We aim to make delivery arrangements clear before you place an order. The shipping options and charges available for your purchase are shown during checkout and may vary according to the delivery address, product, order size and carrier service.
Enter your complete delivery address during checkout to see the shipping services and charges available for the items in your cart. The options shown at checkout apply to that order and destination. Some products or locations may have limited delivery options because of size, weight, handling requirements or carrier coverage.
Shipping charges are displayed before you submit your order. Please review the delivery address, selected service and full order total carefully before completing payment. If no delivery option is available for your address, contact us to discuss whether another arrangement may be possible.
Orders are prepared after purchase and payment confirmation. Availability, additional handling needs and carrier schedules can affect when an order is ready to leave our facility. Where a delivery estimate is provided during checkout or in an order update, it is an estimate rather than a guaranteed arrival date unless we expressly confirm otherwise.
Delivery may take longer during busy periods, public holidays, severe weather, transport disruptions or other events outside our reasonable control. If your order includes multiple products, they may be shipped together or separately depending on availability and delivery arrangements. We will share any available dispatch or tracking information by email.
Check that your delivery details are complete and accurate before placing an order, including the recipient's name, phone number, unit or access details and any delivery instructions. Contact us immediately if you notice an error. Address changes may not be possible after an order has been processed or handed to the carrier.
Please make sure someone can receive the delivery where required and that the delivery location is safely accessible for the goods and vehicle. Unless a service specifically includes additional handling, delivery may be limited to the carrier's designated drop-off point. Moving products inside a building, installation and removal of old products are not included unless expressly stated at checkout or agreed with us in writing.
If a delivery cannot be completed because the address is incorrect, access is unavailable or no receiver is present where required, the carrier may arrange another attempt, hold the goods or return them. Additional charges or delays may apply; contact us promptly if you receive a failed-delivery notice.
Check the goods and packaging as soon as practical after delivery. If you notice visible transit damage, missing items or a delivery that does not match your order, record the issue and take photographs before disposing of packaging. Contact us promptly with your order number and details so we can help investigate.
Keep damaged or incorrect goods and their packaging until we have advised you what to do. Do not install or use a product that appears damaged or unsafe. Reporting an issue does not affect any rights you may have under applicable consumer law.
When tracking is available, we will send the details to the email address provided with your order. Carrier tracking may take time to update after dispatch. If the tracking link is unavailable, the delivery appears delayed, or the order is marked delivered but has not arrived, contact us with your order number so we can assist.