Find quick answers about shopping with ARROW, placing and tracking an order, delivery, product care, installation and returns. If you need help with a specific purchase, have your order number ready when you contact our support team.
Browse the products on our website, add your selections to the cart and follow the checkout steps. Review your delivery details, the available shipping option and the order total before submitting payment. An order confirmation will be sent to the email address provided at checkout.
Contact us as soon as possible with your order number and the change you need. We will let you know whether the order can still be updated or stopped. Once an order has been prepared for dispatch or handed to a carrier, changes may no longer be possible; you may need to follow the returns process instead.
The payment methods available for your order are displayed during checkout. Your payment provider may request additional authentication before a transaction is approved. If a payment is declined, check your details or contact your bank before trying again.
Available delivery services, charges and any estimates are shown during checkout once you enter your delivery address. Timing can depend on product availability, delivery location, the size of the order and carrier operations. See our Shipping Policy for more information.
Check your order confirmation and any dispatch or tracking messages sent to your email address. If you have not received an update or the delivery appears delayed, contact us with your order number so we can help check its status.
Contact our team before sending anything back so we can confirm eligibility and provide the correct next steps. Products that are faulty, damaged or not what you ordered should be reported promptly. Read the full Returns & Refunds Policy for details.
Refer to the instructions supplied with your product and check the product information on our website before beginning work. Our Installation Guide covers general preparation and safety points. Product-specific requirements can differ, so use the instructions for your exact model.
Many home products involve plumbing, electrical work, waterproofing, structural fixings or local building requirements. We recommend using a suitably qualified and licensed professional where required. Do not begin installation if the product, site conditions or instructions are unclear.
Contact us with your order number, product name or model, a description of the issue and clear photos where relevant. Do not continue using or installing an item if doing so could cause damage or create a safety risk. Our team will review the information and advise on the next step.