We want you to be satisfied with your purchase. If something is wrong with an order, or you would like to discuss a return, contact us before sending the product back so we can review the circumstances and guide you through the right process.
Return eligibility, timeframes, shipping arrangements and any applicable costs depend on the reason for return, product condition and the circumstances of the order. We will confirm these details when you contact us.
If you have changed your mind, contact us as soon as possible after delivery to discuss whether the product can be returned. For a change-of-mind request to be considered, products generally need to be unused, uninstalled and complete, with original packaging and accessories in resalable condition.
Products made or ordered to a customer-specific specification, items that have been installed or used, and products that cannot reasonably be resold for hygiene or safety reasons may not be eligible for a change-of-mind return where permitted by law. This does not limit your rights if a product has a problem covered by consumer law. Please wait for confirmation of eligibility before arranging return shipping.
Please inspect your delivery as soon as practical. If an item arrives damaged, is faulty, or differs from what you ordered, contact us promptly and include your order number, a description of the issue and photographs where possible. Keep the product and packaging while we assess the best way to assist.
We will work with you to assess the issue and explain the available remedy. Depending on the circumstances, this may include repair, replacement, return or refund. Your rights under the Australian Consumer Law and any other applicable consumer protection laws are not excluded or reduced by this policy.
Where a refund is approved, it will generally be made to the original payment method. We will confirm the refund amount and any applicable deductions or return-shipping arrangements before proceeding. Processing begins after the return has been received or otherwise assessed, as appropriate; the time for funds to appear can depend on your payment provider or financial institution.
For an approved change-of-mind return, the customer may be responsible for return freight and the product must be packaged safely for transport. If the return relates to a confirmed fault, damage in transit or an incorrect item, contact us before booking freight so we can agree on the appropriate arrangement.
Visit our Contact Us page to get in touch. Please include your order number and use the email address associated with the purchase where possible. We will review your request and respond with the next steps.